This broadband crap is more complicated than one might suspect, or AT&T are a bunch of incompetent suckwads. Which do you think?We were advised by the latest person w/ whom we had a conversation that it would have been faster to cancel the previous account entirely (rather than change the name & keep the same 'phone #, which has been in the family for 33 yrs.) & just get an entirely new #.
We are now informed that if the order goes through today (Thurs.) it will be Mon. or Tues. before the DSL is reëstablished. The process apparently is not under the actual control of AT&T, who must to wait for the old whatever to "drop off" or something, then they can place the order, which will then take several more days to come to fruition. Is there not an on/off switch? They certainly manage to cut it off promptly if you don't pay, & restore it soon enough once they've received their pound of flesh. Why such a big deal to change a name on an account? Bastards!!
In the meantime, the ability to wander the vast web wasteland in search of amusement & tidbits to share is severely hampered, as is the anal retentive typing/copying & pasting process. It's suck city, baby!
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