With 50-60 percent of all calls coming into headquarters being abusive, and operatorsfielding an average of 1,500 bogus calls a month, Carmeli said the problem has “really harmed our ability to respond to calls. New operators are insulted when they’re told to screw their sisters. Years ago, we would answer the calls by introducing ourselves, but this has stopped because harassers would call back pretending to be friends and asking for operators by name, and it became uncomfortable.”Not to forget YOUR mother. Or "mom."
Sunday, February 14, 2010
The Revolution Will Not Be Televised:
It Will Be A Crank Call
by
M. Bouffant
at
03:00
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